Packages

Priced per case, never per person.

Four packages: Starter, Team, Enterprise and Bespoke. Any of them can be adjusted (features, case volume and price) after a short chat about your queue.

Unlimited analysts and reviewers on every package
Human review on by default. Auto-reply is opt-in, only on cases that meet your rules
Hosted by Cura on every package
On-prem or self-hosted on Bespoke and Enterprise

Starter

Get resolving fast

One channel, one queue, up to 150 cases a month.

Hosted by Cura

Unlimited analysts and reviewers
Salesforce or email, pick one
Confluence and Jira retrieval
Drafts delivered to a shared inbox
Human review on every reply
Standard support, next business day

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Team

For growing support teams

Every channel, unlimited queues, up to 750 cases a month.

Hosted by Cura

Unlimited analysts and reviewers
Salesforce and email, with Slack and Teams coming soon
Jira, Confluence and your own knowledge base
Escalation routing with full case context
Opt-in auto-reply on cases that meet your rules
Brand voice tuning per queue
Resolution and review-time reporting
Priority support, same business day

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Enterprise

Custom and governed

More than 750 cases a month, custom integrations and a governance review.

Hosted by Cura, or fully on-prem in your own environment

Everything in Team
Unlimited analysts, reviewers and queues
Custom API and internal data sources
Custom auto-reply rules per queue and account tier
SSO, audit log export, role-based data access
Data residency and retention controls
On-prem or self-hosted on your own Anthropic license
Dedicated success team and quarterly review
Help with security questionnaires and DPAs

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Bespoke

Pick your own line

Team as the base, plus only the Enterprise controls you actually need.

Hosted by Cura, or on-prem for an extra setup fee

Everything in Team
Add SSO, audit export or data residency individually
Case volume set to your real queue, not a tier
One custom integration included
Auto-reply rules tuned per queue
Optional on-prem or self-hosted deployment
Named contact, no minimum commitment

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A case counts once, however many drafts or follow-up questions it takes. Tell us about your queue and we'll put together a monthly price.

Work out what a package returns before you buy.

The calculator on our customers page models the hours and money returned on a real L1 caseload. You can move every input yourself.

Open the calculator

FAQ

Questions we usually get first.

What counts as a case?

A case counts once, however many drafts, follow-up questions or re-reads it takes. We never charge for analysts or reviewers.

Can Cura send replies itself?

Only if you switch it on. Review is the default everywhere. From Team upwards you can let Cura reply on cases that meet rules you set, such as strong precedent, high confidence and no strategic or sensitive account flag. Everything else still goes to a person.

Does it write to Salesforce?

Never. Salesforce, Jira and Confluence are read-only on every package, even when the credential would allow more.

Which package should we start on?

Most teams start on Starter or Team and move up when volume calls for it. If you need Team's channels plus one or two Enterprise controls, Bespoke saves you the full jump.

How long does setup take?

Days, not months. Most of it is connecting your queue and indexing your docs. Teams, once it's available, will also need an app registration in your tenant.

Can we run it on-prem instead?

Yes, on Bespoke and Enterprise. It runs entirely inside your own environment on your own Anthropic license. We build and maintain the agents and you own the runtime. Pricing depends on your infrastructure, so we quote it rather than list it.

What if we go over our case limit?

We agree volume above your package's limit with you up front, so the bill holds no surprises. On-prem has no usage charge from us at all, because you pay your own AI usage directly.

Still have a question?

Ask us on a demo call, or email [email protected].

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