Works with the tools your team already uses
What you get
Finds and cites Confluence, Jira and your knowledge base. Your data is never used for training.
Salesforce and email today. Slack and Teams are on the way.
Every draft goes to a reviewer with its evidence. From Team up, you can allow auto-reply on cases that meet your rules.
Never writes to your CRM, Jira or Confluence, and logs every retrieval. SSO and audit export on Enterprise and Bespoke.
How it works
Point Cura at Salesforce, Jira, Confluence and your ticket queues.
It researches each case and drafts a cited reply in your voice. It never closes or updates a case.
Someone on your team reads the draft and its evidence, then sends, edits or rejects it.
The handover
A prepared case they can judge or send, without redoing the research.
Written in your voice against the thread and the internal notes. Not a template with blanks.
Past cases scored STRONG to WEAK and cited by number. A weak match is reported as nothing on record.
Each claim is marked high or medium and traced to its source, along with what it chose not to say.
Optional. Cura can reply on cases that clear a bar you set. Everything else still goes to a person.
From our first pilot
live cases at one client
were diagnostic work the agent could help with
of those had a usable past resolution on record
drafts reached a customer without human review
Packages
Starter, Team, Bespoke and Enterprise. We can adjust any of them (features, case volume and price) after a quick conversation.
Unlimited analysts and reviewers on every package. We price per case, never per person, once we know your queue.
We'll open a live case in our sandbox and walk through the whole thing with you.
Book a demoA live walkthrough on our sandbox. Nothing to prepare, and no access to your systems needed.